ORDERS
Since orders begin processing immediately after checkout, we are unable to change or cancel your order after it is placed. This includes changing the delivery option, shipping address, items in the order, or payment method.
Since orders begin processing immediately after checkout, we cannot combine separate orders to ship together.
Once your order has shipped, you will receive a shipping notification with tracking information. Kindly allow 1-2 business days for the tracking to update. You can also sign into your JMCY account, click orders, and then select the order number and then click “track shipment” for the most up to date information. If you need help locating this information, please reach out to support@jmcyofficial.com.
We’d love to make this right! Please contact our Support Team at support@jmcyofficial.com so we can assist you.
We’d love to help - please contact our Support Team at support@jmcyofficial.com, and make sure to include photos of the damaged item(s) in question so we can best assist you.
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
All discount and loyalty codes cannot be stacked during site-wide sales. After the sale has concluded, all discount and loyalty codes will be re-activated for use.
One account per person is eligible for the JMCY 10% discount. The one time use code will be emailed upon account creation. Exclusions apply including new product launches. This discount cannot be combined with any other offers or discounts. Failure to comply with one account per customer will result in account termination.
MY ACCOUNT
Please click on the “Forgot Your Password” button that appears on the account log-in page and follow instructions to reset it. If you need additional assistance, please reach out to support@jmcyofficial.com.
If you created your account using the email address you placed your order(s) under, any order can be viewed under "Order History" on your account pageIf you do not yet have an account but have placed an order with your email address, click here to create an account where you’ll be prompted to enter your information. Once you’ve created your account, any orders you’ve placed with that email address will populate under "Order History".If you are having trouble linking your order to your jmcyofficial.com account, please email our Haus Care Team at support@jmcyofficial.com for further assistance.
You can unsubscribe from our emails via the ‘Unsubscribe’ link found at the bottom of any non-transactional email we’ve sent you, or you can email our Support Team at support@jmcyofficial.com, and we can unsubscribe you from future emails. Please note that you will still receive any transactional emails related to orders placed on our site.
You may only use 1 promo or discount code per order.
Product
occasionally, jmcyofficial.com will offer a gift or sample with purchase to select orders, while supplies last, availability is not guaranteed. gifts and samples will only be shipped with other purchased items and are not sold separately. e-gift cards purchases are not eligible for gifts or samples, other exclusions may apply, please see individual offer for criteria. gifts and samples are non-transferable and non-retroactive. All gifts, samples, packets, stickers, and other products or merchandise are subject to change and availability.
Yes, from time to time we offer discounts and promotions. Sign up for our email and/or SMS text alerts to receive news on special offers.
Our formulas are born in Switzerland, with globally sourced ingredients.
When possible, we choose naturally derived ingredients over synthetics in all formulations.
Yes – our products are formulated without any ingredients of animal origin.
JMCY Cosmetics and JMCY Skin do not test products on animals. All of our products are cruelty-free.
All products were formulated to be safe for all skin types, but if you have specific concerns please consult your dermatologist about the list of ingredients found on the website.
Yes, all products have been tested by a board-certified dermatologist and have passed all required safety testing.
We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.
SHIPPING
The minimum purchase amount to qualify for Free Standard Shipping varies across international countries. You can find the specific threshold for your region in the banner displayed at the top of the website when browsing from your country.Please note that the minimum purchase amount is based on the order subtotal, after any discounts have been applied to your order. Any charges related to shipping, handling, taxes or fees will not be counted toward that minimum purchase requirement.
Kindly allow 1-2 business days for order processing. Please note- orders placed during holidays, promotions, new product launches and high-order volume periods may experience a delay in overall processing times.
Orders within Thailand, Vietnam, the Philippines, and Malaysia are typically delivered within 1–3 business days once shipped. Please allow 3–5 business days for deliveries to remote areas. Note that these estimates do not include order processing time.*Orders will be delivered after dispatch. Please allow 1–2 business days for processing prior to shipment. Once your order has shipped, please allow an additional 1–2 business days for tracking information to update.
We do not recommend using a freight forwarding address. If you choose to use a package forwarding company to ship your order JMCY will not be liable for any damage, defect, or loss that occurs. We will not be able to offer replacements or refunds for items that are reported missing or damaged if we have reason to believe that they have been delivered to a package forwarding company.
We provide domestic delivery services throughout Thailand, Vietnam, the Philippines, and Malaysia. For additional information, please refer to our 'Delivery Information' page.
If your order hasn’t reached you and it has been more than one (1) business day since tracking information indicates it was delivered, please email our Support Team at support@jmcyofficial.com for further assistance.
Packages undeliverable by UPS, FedEx, USPS, DHL, and/or their international shipping partners will be canceled and refunded once received and processed at our shipping hub.
RETURNS & EXCHANGES
We will settle your order in the local currency of the country you selected. Therefore, please ensure that the country you select when you enter the website is your current country or your destination shipping country. If your order cannot be checked out or your goods cannot be delivered due to an incorrect country selection or address, we reserve the right to cancel your order.
Yes, duties and taxes has already been included in the order price, so you can shop with confidence.
If you are interested in changing your address after your order has been placed, please reach out to support@jmcyofficial.com and we will be glad to assist you!
Our couriers can make up to two (2) delivery attempts per order. The logistics provider responsible for delivering your order will reach out to you first before making another attempt at delivery.
Just message us at support@jmcyofficial.com so we can assist you. Please ensure to provide supporting proof or images to confirm the item/s delivered to you.
PAYMENTS & PROMOTIONS
Returns or refunds must be requested within 30 days of receiving your order. Refunds will be issued to the original mode of payment. Eligible cases include:
● Incorrect or wrong orders
● Damaged items
● Known product issues (if applicable)
We do not offer exchanges for orders made through our website. We only offer returns/refunds for eligible cases.
No. Returns and refunds are only available for purchases made on our website. For items bought in physical stores, please refer to that store’s individual return/exchange policy.
Refunds are usually processed within 7-15 business days, depending on your card provider or financial institution.
If you received an incorrect item, please request a return or refund through our website using your order number and account details.